![]() I went to the manager to ask either for better seats or a refund 10’ after the opera has started but she said that it was not possible. ![]() It is just that they were told to repeat COVID restrictions for any questions and requests without using common sense. Every time we asked what exactly was the restriction about nobody had an answer. Every time we asked a staff member why we couldn’t move they replied by saying that it was due to COVID restrictions but it didn’t make sense because many seats were vacant and some people were sitting all next to each other. The entire time she would stare at us giving us that evil look and made us feel very uncomfortable and not welcomed. ![]() She even said that we could leave if we didn’t like it but without getting a refund. She should definitely stay at the back office which does not require customer interaction. It felt that the lady has some angry issues and no skills at customer service. When we said that there was no visibility and that we wanted to upgrade our seats she lost her temper and started shaking. ![]() We asked if it was possible to move to vacant seats which costed exactly the same as ours or even upgrade our tickets but Giza (one of the staff members - I think that was her name) instructed us to take our original seats immediately because it wasn’t allowed to be standing. We could basically see the corner of the stage and a part of the orchestra. Later on we arrived at the standing area only to find out that our seats had no visibility. We ended up doing what she said because we didn’t want to delay the people standing behind us. Even though we mentioned multiple times that everyone wanted to pay separately for themselves she did not care and she advised us to split the bill later on. Then she rushed us and forced us paying by using one credit card instead of three different ones because that was more convenient for her. We asked her whether we could pay for sitting tickets but she informed us that there was no availability. After waiting for 50’ in the queue the cashier told us that the only tickets she had left were the ones on the side on the top. We arrived at 18:00 to buy tickets and decided to try the standing area. I went with my colleagues from work as tourists and were very excited to watch the opera. I visited the wiener staatsoper on 9th of February 2022. We had a fabulous evening & so glad that we"d gone.įnal couple of points, there is no strict dress code but they don't allow men in shorts, it is a very long time to stand but we managed it at 65 & 68 & there will be ticket touts while you're queuing who'll try & sell you 14 euro tickets for 30 euros, please don't encourage them. You don't need to look at the subtitles the whole time as it is easy to get the gist of what is going on. The sets & costumes are wonderful the opera itself is actually very funny in places & the final aria very moving. Any idea of leaving at the interval if we were tired/bored was scuppered as there is no interval in Capriccio. The performance started at 7pm & each seat & standing area has a small screen for subtitles. We tied our teatowel & cloth bag to mark our place & were then free to explore the Opera House, even being allowed to try out the proper seats. We found ourselves right at the front with fabulous views. We were then taken around to some stairs were we had to queue again in pairs, all quite regimented before eventually being allowed into the standing area. ![]() Anyway the time went quickly & it was a very convivial atmosphere chatting with the other people in the queue who were mostly real opera buffs & told us a bit about the performance we would be seeing & the best options for standing (apparently upstairs for better acoustics or downstairs for better views).Īt 5,30 pm doors opened & we were able to buy our tickets. In fact the queue didn't grow massively whether that was due to the really hot weather or the opera, Capriccio, I don't know. A very helpful girl told us where we would need to queue & that the doors opened to purchase at 5,30pm but it was advisable to get there at least an hour before, preferably an hour & a half & to bring something like a scarf to mark place,Īrmed with a cloth bag, a tea towel, water & a "traveller" (rum & cokes in cooler cups) we arrived at 4.30pm to find we were 3rd in the queue. We popped into the box office in the morning to get the low down of what to do. So the only way to get tickets was to queue for standing ones. We're certainly not opera buffs anyway but love the cultural experience of visiting iconic places such as the Mariinsky & Verona Arena & of course the Vienna State Opera. Our trip to Vienna was fairly last minute so no time to pre-book opera tickets before arrival. ![]()
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